Zee Jay Digital Formalizes Managed Services Offering

Post-Implementation Support Services Protect Clients’ Investment, Enable Continuous Improvement

PROVIDENCE, R.I. (June 8, 2022)—Zee Jay Digital today announced the availability of Managed Services for Adobe Workfront®. The boutique digital ops advisory, known for providing consulting and technology implementation and integration to enterprise marketing organizations and agencies, now offers a formal program of ongoing support to help customers optimize Workfront and Workfront Fusion operations over time.

“In essence, the new program closes the loop, adding an application expert to our client’s team,” said Eric Rotkow, Zee Jay Digital’s founder and managing partner. “A knowledgeable, trained, and certified consultant is just a phone call, email, or click away. They’re ready, willing, and able to offer help directly, or tap other members of our team, Adobe customer support, or Adobe product development to get answers, advice, and insight needed.”

Zee Jay’s Managed Services for Adobe Workfront help clients overcome early obstacles, increase user adoption, and build out new functionality. Ultimately, the goal is to achieve ongoing incremental change management through education, best practice advisement, and enablement. A range of managed services, flexible terms, and application expertise are hallmarks of the newly announced offering.

Workfront systems administrators count on Zee Jay for managed services in four key areas:

  • General Support: Answer ad hoc Workfront questions; provide best-practice advisement; enable system administration.
  • Application Maintenance: Add/delete users and reset passwords; make minor changes to the existing configuration; manage data and configuration hygiene.
  • Training/Enablement: Do new hire/custom training; train via live (remote) or recorded sessions; create custom training materials based on materials initially used.
  • User Adoption Services: Measure usage; survey users; consult on solution usability.

Tony Sanders, senior director, Americas partner sales at Adobe, supports Zee Jay’s foray into managed services: “Our organization shares Zee Jay’s commitment to helping Adobe Workfront customers get the most value out of their work management investment over time. A commitment to continuous improvement in team efficiency enables our shared clients to win in the market.”

Managed services provided by the two-time Adobe Workfront partner-of-the-year free up marketing ops leaders to focus on more strategic initiatives while saving time and money. “As implementers and integrators and Workfront experts, we’re in a unique position to help the marketing organization perform at its best by handling day-to-day issues that arise,” Rotkow added.

About Zee Jay
Zee Jay Digital fuels an organization’s customer experience with aligned and agile operations and a smart approach to process. The boutique digital ops advisory helps marketing, agency, creative, sales, and IT/PMO leaders orchestrate work across teams to better compete in the modern world. Adobe Workfront Partner of the Year in 2019 and 2020, a gold Adobe Solution partner, and one of more than 1,000 Adobe partners worldwide, Zee Jay earned Adobe Workfront Specialization in April. The firm is also a partner of Allocadia and Widen, a founding member of the Global Work Management Alliance, and the architect of Work Experience (WX) Master Planning™.

© 2022 Enterprise Marketing Services LLC, d/b/a Zee Jay Digital. WX and Work Experience Master Planning are trademarks or service marks of Enterprise Marketing Services LLC. Adobe and Workfront are trademarks or registered trademarks of Adobe, Inc.

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